Delivery

Q: What delivery methods do you offer and how they differs?

A: There are 3 methods of delivery:

Receive my order consolidated - This method helps reduce shipping costs by combining your orders into one shipment, which may take longer to arrive. It's ideal for pallet shipping. We gather quotes from over 20 logistics companies and aim to send fully loaded pallets (180-210 cm high) to maximize space efficiency and savings. We track Ready to ship items to find the best delivery option, or you can arrange transport (Ready to Ship -> Request for shipment) whenever needed. We also provide free temporary storage in our warehouse. This is the most common method.

Classic delivery - This option ensures faster delivery of your entire order but might incur higher costs. It's suitable for both pallet and parcel shipping. We obtain quotes from over 20 logistics companies to give you the best possible offer. By choosing this method, you can also select Standard or Express delivery. For Express, we'll provide the fastest delivery option available. If you choose Delivery with Tracking Number, we guarantee full tracking.

Self pick-up - We don't handle delivery. Instead, we provide you with a packing list (including HS codes) and the dimensions and weight of your order, so you can arrange for delivery yourself.

 Q: How can i track my order?

A: If you have received a tracking number, simply use it. If not, please contact your manager to inquire about the status of your order. Alternatively, you can check the status of your order in your account under "My Orders".

Pending – Order received and is currently being processed and is awaiting further action or confirmation.

In progress – Order confirmed. One or more items from the order are currently out of stock. We are actively working to acquire the necessary items to complete the order and will fulfil it as soon as the items will be in stock.

Ready to ship  – All the items in the order are in our warehouse and reserved for you. Items are ready for shipment. Contact your manager to request shipping and receive the invoice.

Done – We've sent you the invoice and your goods are either on their way or already safely stored in your warehouse.

Cancelled – All products from your order are cancelled by manager.

Q: How long does delivery take?

A:  Delivery usually takes 1 to 3 days within the Baltics and 5 to 10 days across Europe, if all products are in our warehouse.

Q: How much does delivery cost?

A:  The delivery cost is calculated based on various factors such as the weight and volume of the goods being shipped, the distance between the origin and destination, the method of transportation, and any additional services or fees required. After you place your order, we will ask for offers from leading logistic companies and choose the most relevant one according to your preference. We will then offer you a quote.

Below you can find approximate price for delivery.

 

Pallet shipping. Prices for Europe

* Other countries are calculated individually
                                                             

Parcel shipping. Prices for Latvia

* Aizkraukle, Aluksne, Balvi, Bauska, Cesis, Daugavpils, Dobele, Gulbene, Jelgava, Jekabpils, Jurmala, Kraslava, Kuldiga, Liepaja, Limbazi, Ludza, Madona, Ogre, Preili, Rezekne, Saldus, Talsi, Tukums, Valka, Valmiera, Ventspils
**Adazu, Babites, Baldones, Carnikavas, Garkalnes, Krimuldas, Malpils, Marupes, Olaines, Ropazu, Salaspils, Salukrastu, Siguldas, Stopinu, Sejas, Kekavas municipality
 

Parcel shipping. Prices for Europe

Zone 1 - Austria, Slovakia, Czech Republic, Poland, Germany, Romania, Bulgaria
Zone 2 - Croatia, Belgium, Netherlands, Switzerland, Slovenia
Zone 3 - Denmark, France, Sweden, Ireland and Northern Ireland, Luxembourg, Italy, United Kingdom
Zone 4 - Spain, Finland, Norway, Greece, Portugal, Bosnia and Herzegovina, Serbia

* Additional fee for customs services for shipments to Norway 25 EUR, to Switzerland and Ukraine 18 EUR, to UK 6,90 EUR
** Additional fee for shipments with delivery address Crete island 7 EUR, to the Greek islands 17 EUR

 

Q: Is there any MOQ to make an order?

A: There are no MOQs (Minimum Order Quantities). We understand that sometimes this may be inconvenient for our customers, so we do not set any MOQs for the order amount ourselves. However, the supplier may provide such conditions that include MOQs for a specific product, and there are two options: either this item can be ordered by opening the packaging, for which an additional fee will be charged (Ledvance, PHILIPS), or it cannot be ordered in quantities less than a certain amount.
 

Q: Do you offer free delivery?

A: No. Our pricing b2b policy - we provide you with such a cheap price that we can't make shipping free.

 

Q: Do you ship internationally?

A:  We ship worldwide to countries where the import of goods is permitted by the European Union.

 

 
Q: When my order will be dispatched?

A: Received orders could be dispatched same working day or next (excluding Saturday, Sunday and Public holidays in Latvia), with the condition, that payment (including debts) has been received and all items of the order are in stock. 
 

 
Q: How are delivery delays handled?

A:  If you notice that your shipment is delayed, you can contact your manager, who will inform you about the reason for the delay, provide updated timelines, and discuss further steps to resolve the situation.

Q: What if my order arrives damaged or incomplete?

A:  Please refer to the Return page.