Account opening
Q: Can I place an order as an individual?
A: No, we only work with businesses and legal entities.
Q: How do I register on your B2B platform?
A: To access our website, you must create an account and provide accurate and complete information. You can sign up here.
Q: My company is not a VAT payer. Can I still create an account?
A: Yes, you can create an account. Simply do not check the VAT checkbox on the registration form and enter your registration number.
Q: I have registered. What's next?
A: You should have received an email from Lampa.lv. Please open the email and click the link to confirm your email address and set up your password. Note that this link is valid for 24 hours.
Q: I haven't received my password. What should I do?
A: Check your spam folder. If you still can't find it, please contact our support team at [email protected].
Q: I have logged in. What's next?
A: You can start using the platform immediately. However, to receive special offers and unlock additional features, you need to complete the account verification process.
Q: I have questions. Who can I contact?
A: After logging in, you can find the email and phone number of your personal manager in the header at the top of the page. You can contact them directly or email our support team at [email protected].
Account Verification
Q: How do I complete the company verification process?
A: To complete your verification process, we need to know more about your company: what it does, your turnover, the products/brands you're interested in, and your website. Our manager will contact you to gather this information, or you can expedite the process by sending an email with your answers to [email protected].
Q: How long does the verification process take?
A: The verification process typically takes up to 1 hour during business hours after we receive your information, but we strive to be faster. Once verified, you will receive an email confirming your successful verification.
Q: What benefits does verification provide?
A: After successful verification, you will receive lower prices and access to additional features. Please note that discounts vary by brand, as each has its own pricing structure. You will receive special offers tailored to each brand.
Q: What features can be unlocked after verification?
Download Price Lists: Access brand-specific price lists, including stock levels and minimum order quantities (MOQ).
Stock Level Access: View our current stock levels.
Manufacturer Stock Levels: Access stock levels from other manufacturers.
Request a Quote: Easily request quotes for products.
Daily Price Lists: Receive our stock price lists directly to your email every day.
Account Settings and Features
Q: How do I add multiple addresses for my company?
A: Go to Account -> Account Settings, and under Addresses, click Add New. You can add default and legal addresses. When placing an order, you can choose the appropriate delivery address.
Q: Can I add users with different roles?
A: Yes, you can. In Account Settings, under the Users section, click Add New and assign roles such as Owner, Accountant, Supplier, or Warehouse.
Q: How can I find out the quantity of a product in your warehouse?
A: Once your account is verified and you have access to Stock Levels, you'll see the exact quantity of products in our warehouse. On the product page, instead of "Our warehouse: yes," you'll see the specific number of items in stock. Products in stock will also have a green label with the quantity on the catalog page. You can filter to search only for in-stock products and download our stock list to see quantities.
Q: How can I get access to Manufacturer Stock Levels?
A: Once your account is verified and you have access to Stock Levels, you'll be able to see the exact quantity of products in our suppliers' warehouses. On the product page, under "Add to Cart," you'll see the specific number of items in stock at our suppliers. If you don't find this information under "Add to Cart," it means that our supplier does not provide it or does not have the product in stock.
Q: Can I download pricelists in Excel?
A: Yes, once your account is verified, and you got access to the "Download Price List and Stock" page. Here’s how to use it:
1. Select the brand or brands you're interested in
2. Choose the format and language
3. Press "SEND"
Your file, including EAN code, MPN code, brand, product name, stock quantity, your price, minimal order quantity, valid until date, and discontinued status, will be prepared for download. When it's ready, you'll get an email with a download link. You can also download it from the "Download Price List and Stock" page. The file will be available for 24 hours before it is deleted.
Q: Can I download a list of all products you have in stock?
A: Yes, once your account is verified, and you got access to the "Download Price List and Stock" page. You can download all products we have in stock. Here's how to use it:
1. Choose In-stock only
2. Choose the format and language
3. Press "SEND"
Your file, including EAN code, MPN code, brand, product name, stock quantity, your price, minimal order quantity, valid until date, and discontinued status, will be prepared for download. When it's ready, you'll get an email with a download link. You can also download it from the "Download Price List and Stock" page. The file will be available for 24 hours before it is deleted.
Q: Where can I see the special prices my manager and I agreed on?
A: Once your account is verified, and you got access to the "Download Special Prices" page and If you have any special prices agreed upon with your manager, the brands of products you have agreed on will be shown on this page. Here's how to use it:
1. Choose the brand you are interested in.
2. Choose the format.
3. Press "Request."
Your file, including EAN code, MPN code, product name, brand, price, valid from, and valid until dates, will be prepared for download. When it's ready, you'll get an email with a download link. You can also download it from the "Download Special Prices" page. The file will be available for 24 hours before it is deleted.
Q: Can we connect your store with ours using API/FTP, or can you send us a daily Excel file with your stock products?
A: Currently, we cannot connect our store using API/FTP automatically, only manually. However, we're working on this feature to make it faster and easier to use. In the meantime, we can send you a daily Excel file with our stock products, stock levels, and prices. This feature is available after account verification. You can find it by clicking the Account button at the top, then going to the "Notification Preferences" page in the side menu. If you need this feature, ask your manager to unlock it. To start receiving the file, simply turn on "Stock export automatically."
Product Search
Q: I can't find the product I'm looking for.
A: Please use EAN or MPN codes for your search. Our system is optimized for these queries, as our b2b clients primarily use EAN (Barcode, GTIN) or MPN (Product code, Article code). If the product isn't found by EAN/MPN, it might be available under an alternative code or a similar product. For assistance, contact your manager or email us at [email protected].
Quotes/Inquiries
Q: Can I request a quote?
A: Once your account is verified and you have access to "Quotes", you can request a special price. If the current price doesn't suit you, or you want a volume discount or need to clarify details, go to the "Request a Quote" page in the header. Specify the products, desired quantity, and target price. This helps us offer you a competitive price. Optionally, enter your Quotation number and leave a comment. Our manager will process your quote promptly, and you will receive a response on the "Quotes" page.
Delivery and Storage
Q: What is the delivery cost, and when will I get the invoice?
A: The delivery cost is calculated based on various factors such as the weight and volume of the goods being shipped, the distance between the origin and destination, and the method of transportation. The exact delivery cost can only be calculated when the goods are in our warehouse. We validate the necessary logistics information (weight, volume) and request the cost from more than 20 logistics partners, offering the client the most relevant option. Until then, you can view the estimated delivery cost or ask your manager to provide such information.
You will receive the invoice once the exact delivery cost is calculated and confirmed.
Q: What delivery methods do you offer and how they differs?
A: Receive my order consolidated - This method helps reduce shipping costs by combining your orders into one shipment, which may take longer to arrive. It's ideal for pallet shipping. We gather quotes from over 20 logistics companies and aim to send fully loaded pallets (180-210 cm high) to maximize space efficiency and savings. We track Ready to ship items to find the best delivery option, or you can arrange transport (Ready to Ship -> Request for shipment) whenever needed. We also provide free temporary storage in our warehouse. This is the most common method.
Receive my entire order at once - This option ensures faster delivery of your entire order but might incur higher costs. It's suitable for both pallet and parcel shipping. We obtain quotes from over 20 logistics companies to give you the best possible offer. By choosing this method, you can also select Standard or Express delivery. Choose Express if you need your order as soon as possible, and we will offer the fastest possible delivery option.
Self pick-up - We don't handle delivery. Instead, we provide you with a packing list (including HS codes) and the dimensions and weight of your order, so you can arrange for delivery yourself.
Q: How long does delivery take?
A: Delivery usually takes 1 to 3 days within the Baltics and 5 to 10 days across Europe, if all products are in our warehouse.
Q: Can you store my orders until it's cost-effective for me to arrange transport?
A: Most of our clients use this option. It's completely free. We store your goods until it's most cost-effective to ship them to you or until you decide you want to receive the items. Track your ready-to-ship items on the "Ready to ship items" page. You will see a list of items, the total amount, and a "Request for shipment" button. Once you click it, your manager and you will receive an email indicating that you want to arrange delivery. We will offer you the most cost-effective option, or you can arrange your own logistics.
Q: Do you offer free delivery?
A: No, we do not offer free delivery. Our B2B pricing policy ensures that we provide you with the lowest possible prices, which does not allow us to offer free shipping.
Q: Do you ship internationally?
A: Yes, we ship worldwide to countries where the import of goods is permitted by the European Union.
Q: When will my order be dispatched?
A: Orders can be dispatched on the same working day or the next, excluding weekends and public holidays in Latvia, as long as your payment has been received and all items are in stock.
Q: How are delivery delays handled?
A: If your shipment is delayed, contact your manager. They will inform you about the reason for the delay, provide updated timelines, and discuss further steps to resolve the situation.
Q: What if my order arrives damaged or incomplete?
A: Please refer to our Return page for guidance.
Q: Can I place orders to different addresses?
A: Yes, you can. In Account Settings -> Addresses -> Add New, choose Delivery. When placing an order in your Cart, select the desired delivery address.
Payment
Q: What payment methods are currently available?
A: Currently, the only payment method available is bank transfer based on the invoice.
Q: Why do you need our banking details?
A: Providing your bank details allows us to process your payment faster, ensuring quicker delivery. You only need to enter them once.
Q: What are the payment terms?
A: With new clients, we initially operate on a prepayment basis. In the future, we can discuss alternative payment terms.
Order
Q: Is there any MOQ to make an order?
A: We do not set Minimum Order Quantities (MOQs). However, some suppliers may impose MOQs for specific products. In such cases, you may need to order the required quantity.
Q: What is a PO number?
A: PO (Purchase Order) number is a unique identifier assigned to a purchase order. It helps in tracking and managing the order throughout the procurement process. If you don't have a PO number, you can generate one by clicking the provided link.
Q: If I add items to my cart and place an order, does it commit me to anything?
A: No. Adding items to your cart and placing an order only indicates your intention to purchase these products. After receiving the order, a manager will contact you to confirm the order details (Order confirmation). If you confirm, then an invoice will be issued.
Q: What is the order confirmation process?
A: Upon receiving an order, we will confirm the availability of the goods and finalize the terms, pricing, and delivery conditions. Following this, a proforma invoice will be issued. Once payment is received, we will proceed with the shipment of the goods.
Q: Can I place order quickly?
A: Absolutely, just go to the "Fast Order" page in the header at the top of the page.
1. First Method: Upload a .csv or Excel file with 2 columns: EAN or MPN, and Quantity. Make sure the fields are named correctly, as shown in the downloadable example. You can use both EAN and MPN codes. Drag and drop the file into the field and click the upload button. If the upload is successful, you will see the codes and quantities below the upload button. Then click ADD TO CART.
2. Second Method: Simply copy 2 columns (EAN or MPN / Quantity) from Excel (Ctrl+C) and paste them into the first cell under the UPLOAD button (EAN or MPN). Make sure to copy only these 2 columns. Then click ADD TO CART.
Q: I get unclear notifications while making a fast order. What do they mean?
• Could not find product with following EAN/MPN: Check for errors or contact us if the code is correct.
• Quantity less than Minimal Order Quantity XX: Adjust the quantity as per the MOQ set by the manufacturer.
• This item is discontinued and not in stock: The product is no longer available. Please contact us at [email protected], and we will suggest an alternative product.
• Product is not sellable: The product is not available for sale. Please contact us at [email protected], and we will suggest an alternative product.
Q: What is a Split Box charge?
A: If you order less than a full box, you may need to pay an additional fee for breaking the packaging (e.g., Ledvance, PHILIPS). You can see if a product will incur an additional charge in your cart.
Order Tracking and Management
Q: How can I track my order?
A: If you have received a tracking number, use it to track your order. If not, please contact your manager to inquire about the status of your order. Alternatively, you can check the status of your order in your account under "Orders."
Pending: Order received and currently being processed, awaiting further action or confirmation.
In Progress: Order confirmed. One or more items are out of stock. We are working to acquire the necessary items to complete the order and will fulfill it as soon as they are in stock.
Ready to Ship: All items in the order are in our warehouse and reserved for you. Items are ready for shipment. Contact your manager to request shipping and receive the invoice.
Done: Invoice sent, and your goods are either on their way or already safely stored in your warehouse.
In your order, you will find the status of each product, including the expected delivery time to our warehouse (if available).
Q: Where can I see all the products that haven't been delivered to your warehouse yet?
A: You can find a list of all products from orders that haven't been delivered to our warehouse yet on the "Incomplete items" page. You can download this list as an Excel file to see the status of each product and the total number of incomplete items.
Q: Where i can see delivery dates?
A: Delivery dates are displayed on the "Orders" page, inside each order, below every product's photo (if available). They are also shown in the "Delivery dates" column on the "Incomplete" page. If a field is empty, it means we haven't received the date from the supplier yet. We're working on a system to get delivery dates faster from suppliers. For now, you can email your manager for this information.
Q: What is Ready to Ship and how can it help me?
A: On the "Ready to Ship" page, you can see all the products from your orders that we have in stock and are ready to ship. Our clients usually ask our support team to arrange shipping when it's most cost-efficient, or they manage it themselves. Just click the "Request for shipment" button. Once you do, both you and the manager will get an email about your shipment request, and the manager will contact you with detailed delivery terms and options.
Q: Where can I view my order history?
A: You can view your order history on the "Orders" page. Additionally, the "Purchased Items" page can help you find products you've bought before, making it easier to reorder in the future.
Q: Where can I find all my documents and download them?
A: While we are in the process of implementing a new ERP system, it is not currently possible to download documents online. In the meantime, your manager will send you all necessary documents by email. This feature will be available in the future.